THE CHICWISH PROMISE

We stand behind our products and want you to be satisfied with them! We always do our best to take care of our customers - dealing with all situations fairly and responsibly! If you received a damaged, defective or incorrect item, please email us at [email protected] and we will rectify this right away!

1. How do I know if my order has been shipped?
We will send you an email with tracking number once your order has been shipped out.Processing time is 3 to 4 business days before shipment.

2. How long will I receive it?
You will receive your order in 8 to 12 business days once your order has been shipped.

3. How long do I have before making a return and which items I could return for refund?
You can return any item for refund within 30 days from the date you receive it.

4. Who pays the shipping cost on returns?
We provide shipping label to you for your return and the shipping label cost of £4.5 will be deducted from your refund payment. You can also use your return label at your own cost.

5.What is the policy for defective/broken products
Please contact us first if you receive defective item and we will ship a new replacement to you and it is not necessary to return the defective item to us.

6.Can I still return items if they are worn, damaged, or have the tags removed?
You can only return items that are unworn, unwashed, undamaged, have the original tags attached and the original packaging.

7. How long will I receive my refund?
Returns will be processed within 7-10 business days upon receipt of your package. The refund will be issued to your Chicwish store credit or the original payment account per your request.

You can contact us by email or phone regarding your order issue:

Email: [email protected]

U.K. Address
DGL-CHICWISH,
Unit7, Marlin park,
Central way Feltham,TW14 0LG
UK

U.S. Address:
CHICWISH DOOR #10
2323 MAIN STREET,
IRVINE, CA 92614
United States
Tel:949-878-6270

China Address:
Floor 3rd, Building 2, Dong Cheng Li, East Dsitrict, Zhong Shan, China 528400
Tel:18676010626

UK Returns and Exchanges

*If you have received an defective item, please contact us first [email protected] before starting your return.

1. Refund by store credit with FREE return label. If you agree to be refunded by store credit, you can request your return label here for FREE. Request your return here: https://chicwishcredit.intelligentreturns.net

2. Refund to original payment: Receive a refund back to your original payment method. Returns must be requested within 20 days (calculated from the date you receive your order) to be eligible for a refund. The return label cost £4.5 will be deducted from your refund amount if you use our label for return.  Request your return here : https://chicwish.intelligentreturns.net

 

3. Exchange*: Love it, but need a different size, color, or pattern? No problem! Exchange requests must be received within 30 days of the original shipment date.  We will ship the exchanged item to you for free once you update your return tracking number.

 

If you do not have printer, please return your order to:

UKGRS 75YZXMD
Leicester Commercial Park Unit 1, Dorsey Way, Enderby GRS 75YZXMD
Enderby
Leicester
LE19 4AF
(Tel) 01582-477267

It takes 8–10 business days to process a return after it arrives at our distribution center. You’ll receive an email confirmation when your return is received.

If you want to use your own shipping label or shipping company, please request your return here:

https://uk.chicwish.com/returns/guest/new/ 

* Original shipping charge is non-refundable

Items/Service Not Eligible for Refund or Store Credit:

  1. Items marked as final sale and customized items. 
  2. Free gifts or promotional items with retail value.
  3. Returns received in damaged/worn condition.
  4. Returns received after 90 days of the original order shipment date.
  5. Shipping charges.

Items Eligible for Store Credit Only:

Returns received by Chicwish between 31 and 40 days after the original order shipment date (as printed on your packing slip). Once a return receives store credit, we are unable to reverse the request.

Returns received by Chicwish after 40 days from order date are unable to be refunded.