UK Returns and Exchanges

1. Refund: Receive a refund back to your original payment method. Returns must be requested within 20 days (calculated from the date you receive your order) to be eligible for a refund. The return cost is £3.6 via InPost or £4.5 via Royalmail for parcel weight up to 10kg.

2. Exchange*: Love it, but need a different size, color, or pattern? No problem! Exchange requests must be received within 30 days of the original shipment date.  We will ship the exchanged item to you for free once you update your return tracking number.

Please request your return and exchange here and print your return form and return label. The return form must be put in your return parcel for timely refund. 

Request your return :

It takes 8–10 business days to process a return after it arrives at our distribution center. You’ll receive an email confirmation when your return is received.

If you want to use your own shipping label or shipping company, please request your return here :  

Items Not Eligible for Refund or Store Credit:

  1. Items marked as final sale and customized items. 
  2. Free gifts or promotional items with retail value.
  3. Returns received in damaged/worn condition.
  4. Returns received after 90 days of the original order shipment date.
  5. Shipping charges, except in cases where we have made a shipping error.

Items Eligible for Store Credit Only:

Returns received by Chicwish between 31 and 40 days after the original order shipment date (as printed on your packing slip). Late returns are not eligible for the $2 bonus offer. Once a return receives store credit, we are unable to reverse the request.

Returns received by Chicwish after 40 days from order date are unable to be refunded.